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Press Release

For Immediate Release
January 10, 2014

Contact:
Communications Office
(603)271-2121

State Closes Emergency Home Heating Oil Hotline

CONCORD – With response times for home heating oil delivery by Fred Fuller Oil Co. now apparently sufficient to ensure the health and safety of customers, Governor Maggie Hassan announced today that the state has closed its emergency hotline.

“Protecting the health and safety of New Hampshire’s residents is our most important responsibility, and through the emergency hotline we were able to provide support to those most at risk,” Governor Hassan said. “I want to thank Homeland Security and Emergency Management Director Perry Plummer, his hard-working staff, and all state employees who answered hotline calls around the clock. The Attorney General’s office continues to review the circumstances that led to Fred Fuller Oil’s delivery delays.”

More than 1,850 individuals called the hotline from its opening on Tuesday, January 7, through Sunday, January 12.

Customers on pre-buy or monthly contracts who have experienced delays may want to file a complaint with the Attorney General's Consumer Protection Bureau. Complaints can be filed on-line through the Attorney General's website at www.doj.nh.gov/consumer/complaints/index.htm. Consumers can also request a complaint form by calling the consumer hotline at 1-888-468-4454.